By Representative Domb of Amherst, a petition (accompanied by bill, House, No. 3972) of Mindy Domb, Joanne M. Comerford and Natalie M. Blais relative to utility shutoff protections during periods of extreme heat. Telecommunications, Utilities and Energy.
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Date
Branch
Action
4/6/2026
House
4/6/2026 HouseAccompanied a study order, see H5323↗
12/4/2025
House
12/4/2025 HouseReporting date extended to Wednesday, March 18, 2026
9/2/2025
House
9/2/2025 HouseReporting date extended to Wednesday, December 3, 2025
5/28/2025
Joint
5/28/2025 JointHearing scheduled for 06/04/2025 from 01:00 PM-05:00 PM in A-2
4/3/2025
Senate
4/3/2025 SenateSenate concurred
3/31/2025
House
3/31/2025 HouseReferred to the committee on Telecommunications, Utilities and Energy
An Act providing for utility shutoff protections during periods of extreme heat
Active
8 section(s) · formatted for easier reading
▸SECTION 1
Chapter 25 of the General Laws is hereby amended by adding the following section:-
▸SECTION 24
(a) Not less than annually, the department shall publish a report of the information collected pursuant to section 42A of chapter 40, section 58A of chapter 164, section 124F of said chapter 164 and section 11F of chapter 165. The department shall make the report publicly available on its website.
(b) Annually, the department shall conduct a public information campaign to inform customers of shut-off protections for financial hardship during the summer months and available payment assistance programs. The department shall develop: (i) accessible, multi-lingual and easily comprehensible web-based educational materials; and (ii) a robust virtual and in-person statewide outreach program to educate low and moderate income communities on the protections available to them under section 42A of chapter 40, section 58A of chapter 164, section 124F of said chapter 164 and section 11F of chapter 165. Annually, the department shall collect and report data on its outreach efforts including: (1) outlets used to disseminate the required information; (2) the location, dates and number of attendees at in-person outreach events; (3) the languages used in written outreach materials; and (4) the amount of people who registered for arrearage management plans following the public outreach program. The department shall make these reports available to the public on its website.
▸SECTION 2
Section 42A of chapter 40 of the General Laws, as appearing in the 2022 Official Edition, is hereby amended by adding the following paragraph:-
No city, town or water district shall, between May fifteenth and September thirtieth or during a period in which the National Weather Service has issued an excessive heat warning or advisory, refuse to restore or intentionally shut off the water service to any resident who cannot pay an overdue charge because of financial hardship. Cities, towns and water districts shall provide monthly reports to the department of public utilities of the following information: (i) the number of households that would have otherwise lost water service if this paragraph did not apply; (ii) the municipalities and zip codes of households that would have lost service; and (iii) the estimated cost to the service provider of providing service that would have otherwise ceased. The department of public utilities shall promulgate regulations, pursuant to chapter 30A, that establish daily fines for any city, town or water district that violates this section, and may promulgate other rules and regulations consistent with this section, pursuant to said chapter 30A, as it deems reasonable and necessary to implement this section.
▸SECTION 3
Section 58A of chapter 164 of the General Laws, as so appearing, is hereby amended by adding the following paragraph:-
No municipal lighting plant shall, between May fifteenth and September thirtieth or during a period in which the National Weather Service has issued an excessive heat warning or advisory, refuse to restore or intentionally shut off the electricity supply service to any customer who cannot pay an overdue charge because of financial hardship, when such electric service is used to provide temperature control, or otherwise protect residents and their property from weather or climate conditions. Cities, towns and water districts shall provide monthly reports to the department of public utilities of the following information: (i) the number of households that would have otherwise lost electric service if this paragraph did not apply; (ii) the municipalities and zip codes of households that would have lost service; and (iii) the estimated cost to the service provider of providing service that would have otherwise ceased. The department shall promulgate regulations, pursuant to chapter 30A, that establish daily fines for any municipal light plant that violates this section. The department may promulgate other rules and regulations consistent with this section, pursuant to said chapter 30A, as it deems reasonable and necessary to implement this section.
▸SECTION 4
Section 124F of said chapter 164, as so appearing, is hereby amended by striking out the last sentence.
▸SECTION 5
Said section 124F of said chapter 164, as so appearing, is hereby further amended by adding the following 3 paragraphs:-
No electric company shall, between May fifteenth and September thirtieth or during a period in which the National Weather Service has issued an excessive heat warning or advisory, refuse to restore or shut off electric service to any residential customer who cannot pay an overdue charge because of financial hardship, when such electric service is used to provide temperature control, or otherwise protect residents and their property from weather or climate conditions.
Electric companies shall provide monthly reports to the department of public utilities of the following information: (i) the number of households that would have otherwise lost electric service if this paragraph did not apply; (ii) the municipalities and zip codes of households that would have lost service; and (iii) the estimated cost to the service provider of providing service that would have otherwise ceased.
The department shall promulgate regulations, pursuant to chapter 30A, that establish daily fines for any electric company that violates this section. The department may promulgate other rules and regulations consistent with this section, pursuant to said chapter 30A, as it deems reasonable and necessary to implement this section.
▸SECTION 6
Chapter 165 of the General Laws is hereby amended by inserting after section 11E the following section:-
▸SECTION 11F
(a) No corporation or company shall, between May fifteenth and September thirtieth or during a period in which the National Weather Service has issued an excessive heat warning or advisory, refuse to restore or intentionally shut off the water service to any residential customer who cannot pay an overdue charge because of financial hardship.
(b) Corporations and companies shall provide monthly reports to the department of public utilities of the following information: (i) the number of households that would have otherwise lost water service if this paragraph did not apply; (ii) the municipalities and zip codes of households that would have lost service; and (iii) the estimated cost to the service provider of providing service that would have otherwise ceased.
(c) The department shall promulgate regulations, pursuant to chapter 30A, that establish daily fines for any company violating this section. The department may promulgate other rules and regulations consistent with this section, pursuant to said chapter 30A, as it deems reasonable and necessary to implement this section.
Show raw text
SECTION 1. Chapter 25 of the General Laws is hereby amended by adding the following section:-
Section 24. (a) Not less than annually, the department shall publish a report of the information collected pursuant to section 42A of chapter 40, section 58A of chapter 164, section 124F of said chapter 164 and section 11F of chapter 165. The department shall make the report publicly available on its website.
(b) Annually, the department shall conduct a public information campaign to inform customers of shut-off protections for financial hardship during the summer months and available payment assistance programs. The department shall develop: (i) accessible, multi-lingual and easily comprehensible web-based educational materials; and (ii) a robust virtual and in-person statewide outreach program to educate low and moderate income communities on the protections available to them under section 42A of chapter 40, section 58A of chapter 164, section 124F of said chapter 164 and section 11F of chapter 165. Annually, the department shall collect and report data on its outreach efforts including: (1) outlets used to disseminate the required information; (2) the location, dates and number of attendees at in-person outreach events; (3) the languages used in written outreach materials; and (4) the amount of people who registered for arrearage management plans following the public outreach program. The department shall make these reports available to the public on its website.
SECTION 2. Section 42A of chapter 40 of the General Laws, as appearing in the 2022 Official Edition, is hereby amended by adding the following paragraph:-
No city, town or water district shall, between May fifteenth and September thirtieth or during a period in which the National Weather Service has issued an excessive heat warning or advisory, refuse to restore or intentionally shut off the water service to any resident who cannot pay an overdue charge because of financial hardship. Cities, towns and water districts shall provide monthly reports to the department of public utilities of the following information: (i) the number of households that would have otherwise lost water service if this paragraph did not apply; (ii) the municipalities and zip codes of households that would have lost service; and (iii) the estimated cost to the service provider of providing service that would have otherwise ceased. The department of public utilities shall promulgate regulations, pursuant to chapter 30A, that establish daily fines for any city, town or water district that violates this section, and may promulgate other rules and regulations consistent with this section, pursuant to said chapter 30A, as it deems reasonable and necessary to implement this section.
SECTION 3. Section 58A of chapter 164 of the General Laws, as so appearing, is hereby amended by adding the following paragraph:-
No municipal lighting plant shall, between May fifteenth and September thirtieth or during a period in which the National Weather Service has issued an excessive heat warning or advisory, refuse to restore or intentionally shut off the electricity supply service to any customer who cannot pay an overdue charge because of financial hardship, when such electric service is used to provide temperature control, or otherwise protect residents and their property from weather or climate conditions. Cities, towns and water districts shall provide monthly reports to the department of public utilities of the following information: (i) the number of households that would have otherwise lost electric service if this paragraph did not apply; (ii) the municipalities and zip codes of households that would have lost service; and (iii) the estimated cost to the service provider of providing service that would have otherwise ceased. The department shall promulgate regulations, pursuant to chapter 30A, that establish daily fines for any municipal light plant that violates this section. The department may promulgate other rules and regulations consistent with this section, pursuant to said chapter 30A, as it deems reasonable and necessary to implement this section.
SECTION 4. Section 124F of said chapter 164, as so appearing, is hereby amended by striking out the last sentence.
SECTION 5. Said section 124F of said chapter 164, as so appearing, is hereby further amended by adding the following 3 paragraphs:-
No electric company shall, between May fifteenth and September thirtieth or during a period in which the National Weather Service has issued an excessive heat warning or advisory, refuse to restore or shut off electric service to any residential customer who cannot pay an overdue charge because of financial hardship, when such electric service is used to provide temperature control, or otherwise protect residents and their property from weather or climate conditions.
Electric companies shall provide monthly reports to the department of public utilities of the following information: (i) the number of households that would have otherwise lost electric service if this paragraph did not apply; (ii) the municipalities and zip codes of households that would have lost service; and (iii) the estimated cost to the service provider of providing service that would have otherwise ceased.
The department shall promulgate regulations, pursuant to chapter 30A, that establish daily fines for any electric company that violates this section. The department may promulgate other rules and regulations consistent with this section, pursuant to said chapter 30A, as it deems reasonable and necessary to implement this section.
SECTION 6. Chapter 165 of the General Laws is hereby amended by inserting after section 11E the following section:-
Section 11F. (a) No corporation or company shall, between May fifteenth and September thirtieth or during a period in which the National Weather Service has issued an excessive heat warning or advisory, refuse to restore or intentionally shut off the water service to any residential customer who cannot pay an overdue charge because of financial hardship.
(b) Corporations and companies shall provide monthly reports to the department of public utilities of the following information: (i) the number of households that would have otherwise lost water service if this paragraph did not apply; (ii) the municipalities and zip codes of households that would have lost service; and (iii) the estimated cost to the service provider of providing service that would have otherwise ceased.
(c) The department shall promulgate regulations, pursuant to chapter 30A, that establish daily fines for any company violating this section. The department may promulgate other rules and regulations consistent with this section, pursuant to said chapter 30A, as it deems reasonable and necessary to implement this section.